Question 1

How do I post a freight load on FreightXCH?

Accepted Answer

Register as a shipper, then use the load posting wizard to enter your pickup location, delivery destination, cargo type, weight, dimensions, and timeline. Your load is instantly published to the verified carrier network. Carriers matching your route and equipment requirements submit competitive bids.

Question 2

How does the carrier bidding process work?

Accepted Answer

Once you post a load, registered carriers can view it and submit digital bids with their proposed rates and delivery schedules. You receive real-time notifications for each bid and can review carrier profiles, ratings, insurance coverage, and past performance before accepting. The platform lets you compare all bids side by side.

Question 3

Are carriers on FreightXCH verified?

Accepted Answer

Yes. All carriers go through a document verification process before they can bid on loads. We verify business registration, vehicle ownership, driver licenses, and insurance certificates. Each carrier also has a performance rating based on completed deliveries, helping you make informed decisions.

Question 4

What payment methods are supported?

Accepted Answer

FreightXCH supports bank transfers, digital wallets, and credit/debit cards. Payments are processed securely through the platform and released after delivery confirmation. Escrow-style payment holding is available for added protection on high-value shipments.

Question 5

How can I track my shipment in real time?

Accepted Answer

Once your load is dispatched, GPS tracking is active on your dashboard. You can monitor location, estimated arrival time, and communicate directly with the carrier. Milestone notifications are sent automatically at pickup, in transit, and on delivery.

Question 6

What types of freight can I ship?

Accepted Answer

FreightXCH supports FTL (Full Truckload), LTL (Less-than-Truckload), FCL container shipments (import, export, 3-point), car carrier transport, and digital freight forwarding. You can specify cargo type, weight, dimensions, hazmat classification, and any special handling requirements when posting.

Question 7

What are the fees for using FreightXCH?

Accepted Answer

Posting loads is free for shippers. A service fee applies only when a shipment is successfully completed. Carrier registration is free; a commission is charged on completed deliveries. Enterprise accounts and multi-tenant deployments have custom pricing — see the Pricing page or contact sales.

Question 8

How do I register as a carrier?

Accepted Answer

Click "Sign Up" and select the Carrier account type. You will need to provide business details, vehicle information, driver licenses, insurance documents, and bank account details. Document verification is typically completed within 24-48 hours. Once approved, you can browse loads and start bidding immediately.

Question 9

What if there is a problem during delivery?

Accepted Answer

FreightXCH support is available around the clock. Contact us through the app, email, or phone if any issue arises. We have a structured dispute resolution process where both parties can submit evidence. Optional cargo insurance is available when posting loads for additional protection.

Question 10

Can I cancel a booking?

Accepted Answer

Yes. Cancellation policies depend on timing relative to the scheduled pickup. Free cancellations are generally allowed up to 24 hours before pickup. Later cancellations may incur fees. The specific terms for each booking are displayed when accepting a carrier bid.

Question 11

What freight modes does FreightXCH support?

Accepted Answer

FreightXCH supports road freight (FTL and LTL trucking), ocean freight (FCL import/export and 3-point container hauling), vehicle transport (car carrier and towing), and digital freight forwarding. The platform can be configured for any freight mode through multi-tenant settings.

Question 12

How long does carrier verification take?

Accepted Answer

Carrier verification typically takes 24-48 hours after all required documents are submitted. Our compliance team reviews business registration, vehicle documentation, driver licenses, and insurance. You will receive email notifications with the verification result.

Question 13

Is cargo insurance available?

Accepted Answer

Yes. Optional cargo insurance is available when posting a load. The premium is based on the declared cargo value. If cargo is damaged or lost, claims are filed digitally through the platform with full documentation support.

Question 14

How do carrier ratings and reviews work?

Accepted Answer

After each completed delivery, both shippers and carriers can rate each other. Ratings cover timeliness, communication, cargo handling, and professionalism. Ratings accumulate on each profile and are visible to all users when evaluating bids, building a verified performance history.

Question 15

Can I schedule loads for future pickup dates?

Accepted Answer

Yes. You can post loads with any future pickup date, up to 30 days in advance. Scheduling ahead allows carriers to plan routes proactively and may result in more competitive bid pricing compared to same-day or next-day loads.

Question 16

Does FreightXCH support multi-tenant or white-label deployments?

Accepted Answer

Yes. FreightXCH is built as a multi-tenant SaaS platform. Logistics operators, 3PLs, and enterprises can deploy their own branded instance with custom workflows, carrier networks, and user management. Contact our sales team for enterprise and white-label options.

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